| Target 1.1 | Maintain 0 QUIPS regarding bulk customer complaints (i.e. improperly sealed trailers/railcars or non-conforming bulk liquids shipments in 2010. |
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| Target 1.2 | Receive less than 3 QUIPS regarding non-conforming packaged product in 2010. |
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| Target 1.3 | Implement an external storage tank for the dilute sulphuric acid system. |
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| Target 1.4 | Implement lab facility upgrade to provide improved workspace and workflow. |
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| Target 2.1 | Maintain 0 incidents as measured by T.I.M. (Transportation Incident Measurement) during 2010. |
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| Target 2.2 | Maintain Less than 3 QUIPS for non weather related late deliveries in 2010. |
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| Target 3.1 | Maintain 0 lost time incidents in 2010. |
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| Target 3.2 | Return to 0 medical incidents in 2010. |
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| Target 3.3 | Ensure consistency of operators in process of caustic transloading procedure |
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