| Target 1.1 | Maintain 0 QUIPS regarding bulk customer complaints (i.e. improperly sealed trailers/railcars or non-conforming bulk liquids shipments in 2011. |
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| Target 1.2 | Receive less than 3 QUIPS related to Sulco non-conforming packaged product in 2011. |
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| Target 1.3 | Implement an external storage tank for the dilute sulphuric acid system. |
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| Target 1.4 | Complete 200 MTD nominal plant expansion. |
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| Target 1.5 | Develop improved analytic methods for product testing, such as Iron by spectrophotometer. |
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| Target 1.6 | Implement 99% acid production to storage and loading equipment and procedures |
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| Target 1.7 | Implement use of the rails scale to meet full compliance with W&M requirements. |
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| Target 2.1 | Maintain 0 incidents as measured by T.I.M. (Transportation Incident Measurement) during 2011. |
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| Target 2.2 | Maintain Less than 3 QUIPS for non weather related late deliveries in 2011. |
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