Responsible Care®

CCPA Ethics | Codes of Practice | Transportation Emergency Assistance Plan (TEAP)

Here are Susan Bryant's comments of the verification process:

• For me, the process was first of all a valuable learning
  experience. It was great to get an "inside" view of a chemical company and
  of the workings of the Responsible Care process. Thanks for the opportunity!
• Most impressive to me was the positive approach of the
  Responsible Care program. The verifiers are clearly committed to helping and
  encouraging companies to be successful and proactive in following the path
  of R.C. They see their role less as judges than as facilitators for the best
  interests of the company and the chemical industry.
• The R.C. verification seemed to me very thorough. They get
  into detail about lots of issues. But the overall intention in their very
  detailed questions is to get a feel for the "hearts and minds" of people in
  the company, both management and employees, to see if they have taken the
  R.C. ethic to heart, keeping it a central focus in their operations and
  attitudes.
• It was very heartening for me to witness the R.C. ethic at
  work in Canada Colors and Sulco, illustrating that it's not a pie-in-the-sky
  ideal but a realistic approach with many tangible, practical benefits for
  companies like yours who take R.C. seriously. I think everyone recognizes
  the effort that has to go into a commitment to continuous improvement and to
  tracking all the R.C. requirements---especially for a small company. But
  from my standpoint as a member of the community, R.C. companies can truly
  give the locals a sense of security and safety for themselves and the
  environment. Verification under R.C. really means something. It's not just a
  look-good p.r. exercise.
• On the requirements for community outreach, I recognize how
  frustrating it must be to not have lots of interest from the community in
  your operations and efforts to keep the neighbourhood safe. Yet it's still
  worth the continuous effort that R.C. requires to keep the community
  informed and involved, even when you don't get much feedback. It's rather
  like preventive medicine---immediate results are hard to see. But if you
  stop exercising, eating well and sleeping enough, the negative consequences
  can ultimately create big problems. Communities are quick to notice when
  things go wrong and slow to forgive if a company has not been open about the
  risks and been seen to try to communicate those risks and solicit community
  input.
• I thought Sulco and Canada Colors did a fine job as hosts
  for the verification team, and your people were very open and responsive to
  the questions they had. No doubt in their report, the expert verifiers will
  have a few suggestions for the company, but my guess is that their overall
  assessment will be very positive. Mine is.